House of PetalssLuxury Florist · Ooty

✦   Freshness Guarantee & Care

Refund & Replacement Policy

Last Updated: August 2026 · House of Petalss, Ooty

1. Freshness Guarantee

We guarantee that all blooms are harvested and conditioned fresh on the delivery date. If an arrangement arrives damaged or unsatisfactory, please notify us within 6 hours of delivery with a photograph via WhatsApp (+91 82482 03837).

2. Replacements & Corrections

Upon verifying genuine quality issues, House of Petalss will promptly dispatch a fresh replacement bouquet or issue a direct UPI refund.

3. Cancellations

Because bouquets are customized with cut fresh stems, cancellation requests must be received at least 4 hours before the scheduled dispatch time.